An AI voice agent is only as smart as you teach it to be. If you don't give it the right information, it will just apologize and say, "I don't know."
This process is called "Knowledge Base Training." Think of it like training a new employee on their first day.
What You Need to Teach Your AI
To make your AI receptionist effective, you need to provide it with a "Knowledge Base." This is a list of facts the AI can look at to answer questions.
### 1. The Basics
**Business Name:** How do you pronounce it?
**Location:** Where are you located? Are there landmarks nearby?
**Hours:** When are you open? What about holidays?
### 2. Your Services and Pricing
The AI needs to know what you sell.
**Service List:** "We fix leaky pipes, clogged drains, and water heaters."
**Pricing:** You can teach it exact prices ("$99 service fee") or ranges ("Jobs usually start at $150").
### 3. The Guardrails (What NOT to Say)
You must set boundaries.
**Example:** "Do not promise a refund over the phone."
**Example:** "Do not give out the owner's personal cell phone number."
### 4. The "Prompt"
This is the set of instructions that tells the AI how to behave.
**Bad Prompt:** "Answer the phone."
**Good Prompt:** "You are a helpful assistant for Bob's Plumbing. Be polite, ask for the customer's address, and try to book an appointment for Tuesday."
With the BrightLaunchIQ AI Receptionist, we help you build this Knowledge Base so you don't have to write complex scripts yourself.